Cognitive computing involves self-learning systems, the recognition of patterns and the processing of natural language to mimic the functioning of the human brain. The benefits are significant, and include a better quality and consistency of the services, as well as lower costs and the ability to make better, faster and more informed decisions in the field of business. But this new trend does not refer to a single technology or application but is a combination of many. In this talk we present a prototype of Assistant (focused on technical support) that combines the use of several IBM Watson services such as Assistant (chatbot), Discovery, Knowledge Studio to achieve the best possible technical queries related to a domain specific for example GeneXus Access Manager and security.
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